Refund and Cancellation Policy

Rescheduling

You can move a booked slot free of charge up to 24 hours before the scheduled time. Message us on WhatsApp with your booking ID and we will offer the next available times.

Cancellation before work starts

If you cancel more than 48 hours before the scheduled kick off and no work has started, we refund the full advance. Refunds are sent back to the same UPI ID or bank account within seven working days.

Cancellation after work starts

Once strategy, audit, design or production work has started, the advance covers the work already done and is not refundable. Where the work done is worth less than the advance we refund the difference.

Shoot bookings

Shoot days block a crew and equipment. Cancelling within 72 hours of the shoot date means the advance is retained, because the day can no longer be resold. Weather related postponement on outdoor shoots is rescheduled at no cost.

Monthly retainers

Retainers are billed monthly in advance and are not refundable part way through a month. Either side can end the retainer with 30 days notice, which means the current month completes and the next one is not billed.

Failed or duplicate payments

If a UPI payment is debited but the booking does not show as paid, send us the UTR and we will trace it. A duplicate payment is refunded in full within seven working days.

How to request a refund

Email hello@mediamagix.in with your booking ID and the reason. We reply within two working days and process approved refunds within seven working days.